{ english speaking therapists barcelona }
contact us: +34 644 522 369 info@therapyinbarcelona.com

faqs

Thanks for your inquiry regarding a consultation with Therapy in Barcelona.

These Frequently Asked Questions [FAQs] provide you with information about what we do and how we work.

How do I make an appointment?

Contact us

You can make an appointment by calling us or emailing us info@therapyinbarcelona.com 

You can also get the process started and be allocated to one of our collaborators sooner, by filling out our intake form here

You can call us on +34 644 522 369 1000 -1200  from Monday to Friday but there are usually significant delays in response to phone calls.

You can also book a complimentary 20 – 30 minute telephone session using our online scheduler.

The best way to get in contact is by emailing us at info@therapyinbarcelona.com

Is the first session free?

We offer a complimentary 20 – 30 minute telephone session to explore the next steps with you.

However, our collaborators cannot offer free sessions. They are highly experienced and educated caring professionals who are good at helping people. They will offer you a quality of service that someone offering free sessions cannot. They are also usually in session with their current clients.

Counselling and coaching are an investment in both the present and the future.

The skills you learn, the support and insight you receive, will not only help you manage your current situation, but will also become a valuable skill set for the rest of your life. 

You’ll gain self-knowledge, and knowledge that helps you to cope with stress, communication, relationships, work, and many more issues that may arise. 

Our consultations are worth it and we want to do our best work for you but we cannot do that for free.

Please talk to us if you are in financial difficulty as you may be able to work with our intern therapist for a reduced fee.

What do I need to know before starting my sessions?

Read this great article  10 Things You Should Know Before Starting Therapy

Do I need a referral to make an appointment?

No, simply email us at info@therapyinbarcelona.com or call us between 1000am and 1200 am from Monday through to Friday, and we can make an appointment.

You can also get the process started and be allocated to one of our collaborators sooner, by filling out our intake form here

Contact us.

When can I have an appointment?

We offer appointments from 0900 am to 0800 pm on weekdays. 

Contact us.

Where is Therapy in Barcelona located?

If you are not in Barcelona or cannot make it in person, we offer internet or telephone sessions. Usually your counsellor would send you a link to doxy.me or use skype or google hangouts if they are your preferred platforms. Contact us.

If you are in Barcelona, we offer face to face sessions at our center on Calle de Paris 162-164, Barcelona 08036

We are close to Metro Hospital Clinic/Diagonal L3/L5/L6/L7; FGC Provenca; Buses 68, 63, 67, V13, 6, 59, 54, V11; Bicing stations C/Villaroel 208, C/Londres 101, C/Corsega 216, Diagonal, and numerous private parkings close by.

 Check TMB Barcelona or Google maps to map your journey here.

How much does it cost?*

Counselling is an investment in your wellbeing. Good counselling doesn’t last forever and leaves you with tools and new insights to apply in your life and help you to live well and be well.

Good counsellors add value to your life and so, while it is not cheap, good counselling is worth it and you will certainly feel it was a bargain when you are living with the changes and benefits you derived from the process years down the track.

Our collaborators set their own prices, but these are the generally agreed upon fees (including IVA) for services:

Individual    60€ – 70€* 

Couples        80€ – 90€*

Family          80€ – 85€*

Kids’             60€ – 70€*

Work with Intern   40€**

Letters/Documentation    60€

Prices are for a 50 minute session and include IVA*

Prices may be subject to change at the discretion of our collaborators and some of our collaborators ask you to come for 1.5 hours for your initial session which may be up to 90€.

We do accommodate changes to our fee structure if you are unable to afford our fees and are in genuine need.  You must speak to the coach about this.

**Subject to approval. We will advise if you are eligible to see our intern.

Contact us.

How do I pay?

We accept cash in session for the first face-to-face appointment. Some of our collaborators accept direct deposits or cards, but you need to organise this with the person you are seeing after the first session.

For online or telephone sessions, we accept a bank transfer 24 -48 hours before session. You need to send us proof of transfer. Given our clients are located all over the world, to help us keep track of payments, we ask you to pay the full amount ALWAYS before session. Sorry, we can never make exceptions to this request.

Contact us.

Do you take insurance?

Unfortunately, like most english-speaking providers in Barcelona, we do not have any arrangements with insurers. You need to discuss your insurer’s criteria for reimbursement of sessions and determine if we meet that criteria. We do not guarantee any reimbursement of sessions.

As we are all psychologists in our home countries, offering our services as coaches and counsellors here in Barcelona, we do not offer diagnoses or work as clinicians, meaning we charge IVA on our sessions. You may be able to claim these sessions as a service you have been provided when you submit your tax return if you are autonomo here in Barcelona. Again, we offer no guarantees of reimbursement.

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How many sessions will I need?

Most people do not need a large number of consultations, depending on the nature and seriousness of what you wish to address. The collaborator will try to give you an estimate of how many consultations they would suggest, at your first consultation. Most people space their consultations one week apart for the first few consults and then two or three weeks apart.This also spreads out costs.

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What if I need to cancel a session?

If you want to change or cancel an appointment, we require two working days, or 48 hours notice to give us a reasonable chance to fill that appointment time. If you don’t keep an appointment we will charge you the full fee for it, as it could have been given to another client in need.

What happens in sessions?

We will take a history from you to help us get a clear picture of your problem, and what goals you want to achieve. Later consultations usually involve us giving you information and suggestions and helping you to learn appropriate living or coping skills.

Each collaborator has a different approach to helping, based on the frameworks they use, like Cognitive Behavioural Therapy, Narrative, Solution-Focus, Person Centered, Emotion Centered,  and many more.

The intake process is designed to help us match you to a therapist and an appropriate framework, based on your concerns and goals for your sessions.

What is certain, is that every collaborator will provide a safe and non-judgemental space for you to explore your concerns.

We use evidence-based tools. We choose approaches with a solid scientific basis, so what we do is likely to be helpful and unlikely to be harmful.

If your concerns are outside of our realm of expertise and experience, are clinical concerns, require formal diagnoses or more complex assistance, we will refer you through appropriate channels to get you the help you need.

Contact us.

Is everything confidential?

As part of providing a service to you, Therapy in Barcelona’s intake officers and collaborators will need to collect and record personal information from you that is relevant to your current situation.

All information and records regarding you will be kept strictly confidential.

The details of our policy for management of personal information are set out below and in our privacy policy 

We will not release any information about you to anyone else, unless you give us a written and signed request to do so.

There are some possible exceptions to this rule (which rarely ever occur in the course of normal counselling):
1. If you were referred to a collaborator at Therapy in Barcelona by another professional, we will usually send a brief report to him or her. This is a customary courtesy to the person making the referral so that he or she knows what is being done for you. If you want to see that report before it is sent, please tell us. If you don’t want a report sent, please tell us and we will inform the person making the referral.
2. If you are involved in a court case and we appear on your behalf or if we are subpoenaed to appear, we would not be allowed to withhold from the court any information you have given us.
3. If there is an overriding legal or social obligation to do so, we may disclose information to the relevant authorities about a client’s serious criminal acts.
4. If you indicate that you seriously intend to hurt or kill yourself, or someone else, we are obliged to notify potential helpers or victims.
5. If you are legally a minor (under 18 years of age), we are obliged to keep your parent(s) or guardian(s) informed of your progress, if they ask. But we are not obliged to give them details of discussions with you.

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How do Online sessions work?

You will need to schedule an appointment at a time that suits both our time zones if you are not in Barcelona Spain.
Our time zone is CET [Central European Time].
Please check The World Clock Time Zone Converter to determine the difference in time between your location and Barcelona.
We do not take responsibility for time conversion or keeping time where you are and missed sessions will be charged if you have not attended to the time difference when scheduling appointments.
You will also need to ensure that you have transferred your fee for the session at least 48 hours before the session so that we know the transfer is complete.

You will need a computer with a good internet connection, a webcam with a built-in microphone or a webcam and a separate set of headphones with attached microphone – headphones prevent unwanted sound feedback.

We will most likely send you a link for Doxy.me and you just need to click on that link to join the collaborator in their online room. Otherwise, you will need to have downloaded and installed Skype and added us as a contact, or  click on the link your therapist has provided you for Doxy.me which is a more secure version of Skype. Have your online status switched to online. For the session (50 minutes duration) to remain private and uninterrupted, please choose a time and place that enables you to have privacy. Otherwise, the session is just like a normal face-to-face session.

Contact us.

How do telephone sessions work?

The procedure is the same as for online therapy (above) except that you will need to place the call to us (or, better still, use the WhatsApp, Google Hangouts  or Skype App on your smartphone or computer) and, for the session (50 minutes duration) to remain private, it is important for you to choose a time and place that enables you to fully engage without the possibility of interruption. Please remove any other distractions. You will also need to ensure that you have transferred your fee for the session 48 hours before the session so that we know the transfer is complete. Otherwise, the session is just like a normal session.

Contact us.

What should I do if I need to speak to someone urgently?

We are NOT a crisis service and cannot guarantee immediate response to contact outside of booked sessions. We do not manage clinically severe concerns. 

If you are in crisis, please see your Doctor, go to your local hospital emergency department or call for an ambulance (in Spain 061). If you require immediate counselling 24 hours a day, 7 days a week, please call Costa Blanca Samaritans (in Spain) Helpline:(0034) 900 525 100
 
 
 

What is the policy for personal data protection and confidentiality?

Personal Data Protection and Confidentiality

Contact us and make an appointment.

Contact

Calle de Paris 162-164, 3o, 1a Barcelona 08036
Email: info@therapyinbarcelona.com
Mobile: +34 644 522 369

Google Map

Emergencies

We are not a crisis service.
If you need immediate assistance, please go to your local hospital emergency department. The essential phone numbers in Barcelona, Spain are 061 (medical emergencies, multilingual) or 112 (emergency).
Costa Blanca Samaritans offer crisis support in Spain (in english) 24 Hours a day 365 days a year Helpline: (0034) 900 525 100

Opening Hours

Monday to Friday 0800 – 2000


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